Please confirm that when trying to connect to the license server, the port number used is the same as the one listed on the license file.įrom the Luxion License server, make sure that a Daemon port has been established as well. This will deny a connection to the floating license server. When trying to connect to the Floating License server, it is possible that the user was given the wrong port number. The ports established on the Floating License server are either not being used when trying to connect to the Luxion License server or are unavailable. If this is the case please contact your IT Administrator for assistance. Anything else will point to a problem either sending or receiving a reply from the License Server computer.
If you are able to contact the Floating License server you will get results similar to the picture below:Ĥ 'packets' were sent, 4 were received and none were lost. Please enter the required information and not the exact text written above. You can do this by opening your terminal or command console and entering: To test this, while connected to the VPN network try 'PING ing' the Floating License server. This can happen if the user's connection to the VPN network or the server host is not properly set up. The user does not have access to the server network While Luxion cannot assist with VPN set-up or specific troubleshooting, as it is in the domain of your designated IT Deparment, the guide below provides some Best Practices and Basic Troubleshooting Tips for customer using VPNs. It can be particularly frustrating if users located on site or not using a Virtual Private Network do not experience this issue at all. It is not uncommon for KeyShot users working remotely to have problems connecting to the Floating License server via VPN.
Modified on: Wed, 19 May, 2021 at 7:20 AM Solution home Troubleshooting KeyShot Floating Troubleshooting Difficulties connecting to the Floating License server through VPN
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